Effective Date: 06/01/2025
At BioExcel Pharma ("we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website, bioexcel-pharma.com (the "Website"), or interact with our products and services.
By using the Website, you agree to the terms of this Privacy Policy.
A. Information You Provide Voluntarily
When you interact with us through our Website, contact forms, or purchase products, we may collect:
Full name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely via third-party providers)
Order details and communications with our customer service team
B. Information Collected Automatically
We may also collect technical and usage data through cookies and similar technologies, including:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the Website
Referring URL or source
Website interaction data (e.g., clicks, scrolling behavior)
We use the collected information to:
Process and fulfill product orders
Communicate order status and delivery updates
Respond to inquiries and provide customer support
Improve Website functionality and user experience
Send promotional communications (you may opt out at any time)
Fulfill legal, tax, and regulatory obligations
We use cookies and similar technologies to:
Save user preferences and login sessions
Analyze Website traffic and user behavior
Improve the functionality and performance of the Website
You can manage or disable cookies via your browser settings. However, disabling cookies may affect your user experience on the Website.
We do not sell, rent, or trade your personal data. We may share it only when necessary with trusted third parties that support our operations, including:
Payment processors (e.g., Stripe, PayPal)
Shipping and logistics providers (e.g., FedEx, UPS)
Website hosting, analytics, and support tools
All partners are contractually obligated to keep your information secure and confidential.
We implement reasonable and appropriate security measures to protect your information from unauthorized access, loss, misuse, or alteration. These include:
HTTPS encryption
Secure servers
Restricted internal access
Routine monitoring and security patching
Please note that no online transmission or storage system is 100% secure.
Depending on your location, you may have the right to:
Access or correct your personal data
Request deletion of your personal data
Object to or restrict certain data processing
Opt out of marketing emails
Request data portability
To exercise these rights, please contact us at:
Email: bd@bioexcel-pharma.com
We retain your data only for as long as necessary to:
Complete orders and deliver services
Comply with legal, tax, and accounting obligations
Enhance customer support and resolve disputes
Once the retention period ends, we securely delete or anonymize your information.
Our Website may contain links to external websites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies before providing any information.
Our Website is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from minors. If you believe a child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with the revised effective date. Continued use of the Website signifies your acceptance of any changes.
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact our team:
Email: bd@bioexcel-pharma.com
Phone: (609) 721-9588
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
